Continuing Care one of the first to be visited by Accreditation Canada

Tuesday, October 29, 2013 - 1:20pm

Note: From Oct. 27 to Nov. 1, the Capital Health media centre will feature updated information on Accreditation Canada’s 2013 visit to Capital Health.

Months of newsletters, staff engagement sessions and preparation came to fruition for the staff at Capital Health’s Continuing Care office on Joseph Howe Drive.

The office is one of several sites visited on Monday, Oct. 28, as the first full day of the Accreditation survey week got underway. Twelve Accreditation Canada surveyors are here to validate the quality of work being done at Capital Health.

“The visit went as we expected,” says project manager Christel Mueller, one of three Accreditation co-leads at Continuing Care. Suzanne Stevens, program manager, and Patricia LeClair, educator, worked with Mueller to ensure staff were ready for the visit. “The visit and the questions aligned nicely with the questions in the mock surveys we had done in advance. There were no surprises,” said Mueller.

Participating in Accreditation Canada’s program allows health care organizations to measure themselves against national and international standards of excellence. The Accreditation survey currently takes place every three years and this is the first time the Capital Health survey has included the newly integrated Continuing Care program.

Continuing Care connects residents with options for care outside of the hospital. This includes government home care and long-term care programs. The goal is to help people live as safely and independently as possible at home and in the community. Care co-ordinators assess patients’ needs, identify the programs and services that would best meet the identified needs, and assist in setting up the services. In 2012-2013 almost 5,000 people were connected with continuing care services.

Now that the Accreditation visit is over, Mueller has some advice for teams still waiting for their visit.

“Celebrate the successes, don’t be nervous, and remember, you know your work best,” said Mueller. “You’re more ready than you think you are and this is an excellent opportunity to learn from someone who is looking at what we do with a bird’s eye view.”

The surveyors will visit sites across Capital Health for the rest of the week and will present initial findings at a debriefing session on Friday, Nov. 1 from 11 a.m. to noon in the Weather Watch Room at the Dickson Building, QEII VG Site. The session will also be available on the internet. Instructions to access the webcast will be released close to the session time.