Robert Kiteley: providing exceptional service

Friday, February 27, 2015 - 11:00am

By Brooke Stephen

For Robert Kiteley, providing exceptional service means really listening to others and understanding where they’re coming from, even if you work in different departments.  

Robert is an industrial engineer based out of the QEII power plant. He is responsible for facility planning-looking after off-site locations anywhere there is a Capital Health presence in the community.

“My favourite aspect of the job is seeing a facility project go from a concept into a fully functioning location that benefits patients and clients,” Robert says.

A native of Halifax, Robert has worked at Capital Health for 21 years and in facility planning for eight. He had his first work term at Capital Health while attending school at Dalhousie (formerly TUNS). He feels very fortunate that he’s been able to pursue a rewarding career in Halifax, where his roots are.

Holly Gillis, operations co-ordinator, Public Health, was trained by Robert. “When I began in a new role working with facilities and operations, Robert was able to provide thoughtful orientation and clarify processes in a meaningful way. He is courteous, friendly and able to outline what is expected with each situation. His diligence to the work and the people he supports is genuine and helps create a positive working environment,” she says.