Cheryl Dickie: Providing a helping hand and a tender touch
Wednesday, April 22, 2015 - 3:49pm
Cheryl Dickie sees it as her job to offer a helping hand and a tender touch to patients at Musquodoboit Valley Memorial Hospital (MVMH).
As a licensed practical nurse (LPN), Cheryl sees lots of patients who are anxious about being in hospital. “People need a little reassurance,” she says. “I try to make them feel at home and comfortable and provide an environment where they feel safe.”
While Cheryl has always worked to provide patients, families and coworkers with exceptional service, she says attending START with Heart® customer service training reminded her of the importance of introducing herself. “I’ve never been really great at introducing myself,” she says. “I’ve been trying to do that and I feel better about it. I think it’s important to introduce ourselves so people know our role.”
Working as a team is key to providing exceptional service, Cheryl says. “I work in a great facility with wonderful people.” She says that in spite of MVMH being a small facility, it can be busy. Working together helps staff get through the more challenging times, and helps ensure patients and families get the care they need. “We’re a pretty close group. We’re there to support one another.”
Thanks to Cheryl and the MVMH team for creating such a positive environment for patients, families and each other!